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The four main components of a Social Audit are:
- Statement of Purpose – engaging the community in setting
priorities: long term vision – medium term strategy – short
term operational criteria
- External View - stakeholder and service assessment:
benefits received – problems identified – solutions
designed, planned and implemented
- Internal View – organisational assessment: effectiveness
of operational methodology – efficiency of management
systems – satisfaction of board members, staff and
volunteers
- Review and Planning – the learning loop: learning
lessons from the previous years planned and actual results,
making changes and planning the next years strategy and
criteria
The Social Audit cycle starts with the Statement of Purpose and
Planning, this reviews the results of last year's purpose and
plans and establishes this year's purpose and plans.
The External View engages a wide range of stakeholders and
forms a view of the organisation's position within the wider
context.
The Internal View engages with the board of directors, staff
and volunteers in assessing and designing satisfactory ways of
working and reward, and makes sure the organisation management
and systems are able to achieve the purpose and plans.
The Monitoring and Evaluation element is where the Social
Audit Team manages the Social Audit and measures performance.
For each stage a number of practical exercises have been
designed to fit within the overall methodology of Social Audit.
The progressive accumulation of understanding that can be gained
from measuring and managing social performance enables
organisations to manage effectively. |